Patient Resources

Customer Service 

Your health is our mission. We strive to provide excellent customer service and quality care to all our patients. Our customer service teams are dedicated to ensuring you are satisfied with your medical care.

Use our Customer Service assets to help solve problems, answer questions, to tell us about concerns, or provide feedback on our facility’s services and care.

How can we help you today?

Patient Advocate

Patient advocates advise and help you with problems or concerns at this facility. 

Beneficiary Counseling and Assistance Coordinator (BCAC)  

BCACs educate and help you with TRICARE-related inquiries.

Debt Collection Assistance Officer (DCAO)

DCAOs help with resolving debt collections due to unpaid TRICARE claims. The debt must be in collections or listed on your credit report.

Contact Us

Phone

Patient Advocate
707-423-2388

BCAC/DCAO
707-423-7921 or 707-423-3475

Hours

Patient Advocate
Monday – Friday
7:30 a.m. – 4 p.m.

BCAC/DCAO
Monday – Friday
7:30 a.m. – 4 p.m.

Location

BCAC/DCAO
DGMC Patient Service Center
Rooms 2B427 and 2B428
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