Appointments & Referrals

To make an appointment for primary care or immunizations, please log on to the MHS GENESIS Patient Portal (MHSGPP) or call the Central Appointment Desk at 707-423-3000, Monday - Friday, 7 a.m. to 4:45 p.m. 

How to Book an Appointment Through MHSGPP:

Appointment Booking Steps: https://travis.tricare.mil/Portals/79/Documents/MHSGPP%20Booking_PDF.pdf

DGMC Referral Processes:

Step 1 - Referral received from Primary Care Manager
Step 2 - Visit Referral Management at the Patient Service Center (PSC) the same day you receive your referral
Step 3 - The PSC will activate your referral or book your specialty appointment if applicable and update your contact info

IMPORTANT UPDATE: Temporary Referral Waiver

The Defense Health Agency (DHA) has extended the waiver for outpatient referral approvals for TRICARE West Region beneficiaries enrolled in a TRICARE Prime plan through June 30, 2025. This waiver is retroactive to January 1, 2025. This means TRICARE-authorized specialty care providers do not need separate approval from TriWest for referrals issued by your primary care manager (PCM) or other TRICARE-authorized provider before providing outpatient care. You are still encouraged to obtain a referral from your PCM or other TRICARE-authorized provider before receiving specialty care and take it with you to your appointment.

• Exceptions to the waiver include inpatient care, Applied Behavior Analysis (ABA)/Autism Care Demonstration (ACD) services, Laboratory Developed Tests (LDT), and Extended Care Health Option (ECHO) services. These services still require pre-authorization from TriWest.

• You should obtain a copy of your PCM referral and bring it to your specialty care visit. Your PCM may provide the referral through various methods, including the MHS GENESIS Patient Portal, mail, or a referral customer service office for pick-up. If your PCM is civilian, they may send the referral electronically. Regardless of how you receive it, keep a copy for your records.