Appointments & Referrals
To make an appointment for primary care or immunizations, please log on to the MHS GENESIS Patient Portal (MHSGPP) or call the Central Appointment Desk at 707-423-3000, Monday - Friday, 7 a.m. to 4:45 p.m.
How to Book an Appointment Through MHSGPP:
Appointment Booking Steps: https://travis.tricare.mil/Portals/79/Documents/MHSGPP%20Booking_PDF.pdf
DGMC Referral Processes:
Step 1 - Referral received from Primary Care Manager
Step 2 - Visit Referral Management at the Patient Service Center (PSC) the same day you receive your referral
Step 3 - The PSC will activate your referral or book your specialty appointment if applicable and update your contact info
IMPORTANT UPDATE: Temporary Referral Waiver
The Defense Health Agency (DHA) has extended the waiver for outpatient referral approvals for TRICARE West Region beneficiaries enrolled in a TRICARE Prime plan through June 30, 2025. This waiver is retroactive to January 1, 2025. This means TRICARE-authorized specialty care providers do not need separate approval from TriWest for referrals issued by your primary care manager (PCM) or other TRICARE-authorized provider before providing outpatient care. You are still encouraged to obtain a referral from your PCM or other TRICARE-authorized provider before receiving specialty care and take it with you to your appointment.
• Exceptions to the waiver include inpatient care, Applied Behavior Analysis (ABA)/Autism Care Demonstration (ACD) services, Laboratory Developed Tests (LDT), and Extended Care Health Option (ECHO) services. These services still require pre-authorization from TriWest.
• You should obtain a copy of your PCM referral and bring it to your specialty care visit. Your PCM may provide the referral through various methods, including the MHS GENESIS Patient Portal, mail, or a referral customer service office for pick-up. If your PCM is civilian, they may send the referral electronically. Regardless of how you receive it, keep a copy for your records.
Finding TRICARE Resources
Need to find information about referrals, claims, and enrollment information? Visit the TriWest Patient Portal.
Visit the TRICARE Resources page for information on setting up your secure beneficiary portal account, available education resources, and more.