Appointments & Referrals
To make an appointment for primary care or immunizations, please log on to the MHS GENESIS Patient Portal (MHSGPP) or call the Central Appointment Desk at 707-423-3000, Monday - Friday, 7 a.m. to 4:45 p.m.
How to Book an Appointment Through MHSGPP:
Appointment Booking Steps: https://travis.tricare.mil/Portals/79/Documents/MHSGPP%20Booking_PDF.pdf
DGMC Referral Processes:
Step 1 - Referral received from Primary Care Manager
Step 2 - Visit Referral Management at the Patient Service Center (PSC) the same day you receive your referral
Step 3 - The PSC will activate your referral or book your specialty appointment if applicable and update your contact info
IMPORTANT UPDATE: TriWest Referral Waiver Ended
The temporary waiver ended June 30, 2025. As of July 1, all new civilian referrals require TriWest approval.
What’s Changing:
- Referrals now require TriWest review and authorization
- Referral letters are no longer mailed—access them via the TriWest Patient Portal
- Waived referrals from Jan 1–Jun 30 remain valid for care through Sept 30, 2025
For full details, visit: www.tricare.triwest.com/beneficiary
Finding TRICARE Resources
Need to find information about referrals, claims, and enrollment information? Visit the TriWest Patient Portal.
Visit the TRICARE Resources page for information on setting up your secure beneficiary portal account, available education resources, and more.