Medical Records
The Medical Records department is responsible for maintaining both physical and digital copies of inpatient and outpatient health records. As of January 2015, the Department of Defense (DoD) stopped creating physical outpatient medical records, and all records for members (and their families) who joined the service after this date are maintained digitally in the electronic health record system used across the DoD.
Services Provided
Our department provides Release of Information (ROI) services, which facilitate the transfer of medical records to other medical facilities and referrals for continuity of care.
Requesting Medical Records
To request medical records, please follow these steps:
- Complete the DD Form 2870 (attached) and submit it using one of the following methods:
- Please note that we only accept requests with a valid Common Access Card (CAC) digital signature or a wet signature (with valid identification). Computer-generated signatures are not accepted.
Processing Time and Delivery
We have up to 30 days to process your request. You can choose to receive your medical records via:
If you only need a few encounters or immunization records, we can print them out for you on the same day.
Important Note for Parents and Guardians
Under federal and California law, minors aged 12 and above have the right to health information privacy. This means that parents and guardians may not be able to access certain health information for their child. If child has any mental health, contraceptive, or public health records, the child will need to sign the DD Form 2870 with valid ID and use the options listed above.
Accessing Electronic Medical Records
To view your electronic medical records, we encourage you to create a patient portal account on the Medical Health Services Genesis (MHSG) website: https://patientportal.mhsgenesis.health.mil