Frequently Asked Questions (FAQs)

Patients can get tested at the COVID Tent located in the south parking lot of David Grant USAF Medical Center (DGMC) M-F from 8:30 AM- 4:30 PM, except for holidays and family days.  The tent medical team will determine if a patient meets the criteria for testing.

- David Grant USAF Medical Center COVID Tent can test you if you are a:
  -- Service member - This includes Reserve members and National Guard members in a title 10 or title 32 duty status on orders for greater than 30 days
  -- DoD civilian employee, who is not a DoD health care beneficiary. Your supervisor must determine if you are urgently required to be in your DoD workplace
  -- Family member who is a DoD/TRICARE eligible beneficiary
  -- VA patients with a valid order in MHS-GENESIS
- DoD contracted employees should follow the processes for getting medical care as stated in their contract.
 

DGMC patients do not need an appointment for COVID testing. The tent is open M-F 8:30 AM- 4:30 PM and closed for all holidays and family days. For McClellan, patients will need to make an appointment with the Central Appointments Desk (CAD) at 423-3000. CAD hours of operations are 6:30 AM- 4:00 PM, M-F, except for holidays, family and training days.

If it is clinically indicated, patients may get tested more than once.

If anyone tests POSITIVE off-base, Public Health requests they contact them at 707-423-5470 (M-F 8:00 AM –  4:00 PM) so they can ensure the correct isolation and quarantine procedures are followed. Active Duty patients are advised not to get tested at an off-base hospital or clinic. Testing is authorized based on the clinical judgment of a provider, exposure, travel history and symptoms. Patients should have an in-person or virtual telephone/video visit with a provider who will arrange testing in a military hospital or clinic (if enrolled there) or in the private sector (if enrolled to the network provider with TRICARE Prime). Please call the Nurse Advice Line (NAL) at 1-800-874-2273, option 1 to be evaluated prior to seeking COVID testing off-base.

It takes about 3-5 business days for members to be notified of COVID results.

We are unable to guarantee expedited testing.  Providers who require expedited processing should contact the COVID Tent directly.

The COVID tent will be calling you with your results. If it has been greater than 5 days, the patient may call 707-580-9289.

You may call 707-580-9289 for results.

Documentation of test results can be requested through Medical Records by calling 707-423-5353 and they will assist you.
 

Your provider cannot give your workplace/employer your COVID results without your authorization.

Please contact Public Health at 707-423-5470 (M-F 8:00 AM –  4:00 PM). Public Health will assess the risk associated with your contact with the COVID positive member and provide a recommendation.

Quarantine is recommended for individuals that have a significant exposure to a confirmed COVID case.  Please contact Public Health at 707-423-5470 (M-F 8:00 AM –  4:00 PM) so Public Health can assess the situation and provide a recommendation.

Please contact Public Health at 707-423-5470 (M-F 8:00 AM –  4:00 PM). Public Health will assess the situation and determine if a quarantine period is recommended.

If you have severe symptoms, you should report to the nearest emergency department. Examples of severe COVID symptoms include trouble breathing, persistent pain or pressure in your chest, confusion, inability to wake or stay awake, bluish facial features, persistent vomiting with in ability to keep fluid down or any other life threatening symptoms. If you have none of these symptoms, contact Public Health at 707-423-5470 (M-F8:00 AM –  4:00 PM) in order to coordinate testing.

Individuals that were exposed to a confirmed case should be evaluated by Public Health in order to determine if a quarantine period is recommended.  Please contact Public Health at 707-423-5470 (M-F 8:00 AM –  4:00 PM) for further guidance.

Yes. Under the Military Command Exception, a MTF may disclose protected health information of an Active Duty Service Member (ADSM) for authorized activities to appropriate military command (Squadron Commander, First Sergeant or designee). These authorized activities include, but are not limited to, determining the ADSM's fitness for duty or carrying out any other activities essential for the military mission.

The immediate supervisor should contact the squadron commander or First Shirt to obtain this information.

We currently do not conduct routine screening for travel.  Please contact your county’s health department for screenings.

Public Health recommends everyone wear a mask when they are within 6 feet of another person.  If that other person is not masked, Public Health recommends you stay at least 6 feet from that individual.

I NEED TO KNOW MORE ABOUT:	RESOURCES:
DGMC Services	DGMC Central Appointment Desk: Mon –Fri 0630-1600 707-423-3000   General Information: https://travis.tricare.mil
Travis Air Force Base facilities, services, and operating hours	Travis Air Force Base Official: www.travis.af.mil/coronavirus www.facebook.com/travisairforcebase 60th Force Support Squadron: www.facebook.com/60fss David Grant USAF Medical Center www.facebook.com/dgmcofficial
General Medical Support	Nurse Advice Line (NAL): After hours & weekends call 1-800-TRICARE, Option 1 www.mhsnurseadviceline.com   Additional resources: General TRICARE information National Suicide Prevention Lifeline: 1-800-273-TALK(8255) option 1 Veterans Crisis Line: 1-866-966-1020 TRICARE Urgent Care TRICARE Emergency Care Patient Portal – MHS Genesis
Country, State or Air Force COVID-19 guidelines	State of California COVID-19 Updates https://covid19.ca.gov/ Solano County COVID-19 Updates http://www.solanocounty.com/depts/ph/ncov.asp Air Force COVID-19 Updates: https://www.af.mil/News/Coronavirus-Disease-2019/ Air Force Personnel Center: https://www.afpc.af.mil/Home/COVID-19/

Call or visit your nearest Urgent Care facility if you have a non-life-threatening health issue. If you have a life-threatening health issue, call 911 immediately.

Call 911 immediately to get emergency care if you have a life-threatening health issue.

You can speak directly to a health professional using the Military Health System Nurse Advice Line to assist you with your health concern by calling 1-800-TRICARE (874-2273).

No. Call 911 in case of an emergency.

Yes. Call 707-423-3825.