Frequently Asked Questions (FAQs)

Patients can get tested on 3E inside David Grant USAF Medical Center (DGMC) Testing is by appointment only. To schedule visit: app.waitwhile.com/book/davidgrantmedicalcen/calendar.

Testing is open Monday through Friday 8:00 a.m. to 12:00 p.m. Closed weekends, holidays, AMC family days and training days.

Testing for scheduled surgeries – please report to the Surgery Center on the 3rd floor across from the ICU entrance, RM 3B313 between the hours of 8:00 a.m. to 11:00 a.m. Monday through Friday.

1) Service member, including Reserve and National Guard members in a title 10 or title 32 duty status on orders for greater than 30 days
2) DoD civilian employee, who is not a DoD health care beneficiary; your supervisor must determine if you are urgently required to be in your DoD workplace
3) Retirees and family members who are a DoD/TRICARE eligible beneficiary
4) VA patients with a valid order in MHS-GENESIS
5) DoD contracted employees should follow the processes for getting medical care as stated in contract

Please follow CDC guidance to determine if you should get tested for COVID-19.

An appointment is required for COVID testing and can be booked at https://app.waitwhile.com/welcome/davidgrantmedicalcen.

The David Grant Medical Center COVID-19 Testing Clinic location is open Monday through Friday from 8:00 a.m. to 3:00 p.m. and closed for all holidays, family days, weekends and training days.

Usually, repeat of COVID-19 PCR testing performed at DGMC is not necessary. If you feel you need repeat COVID testing due to continued or worsening symptoms, contact your provider team for further advice.

If you are symptomatic and have a positive result from a home COVID-19 test you do NOT need have to confirmatory PCR testing at DGMC – you are considered positive for COVID-19. We recommend you take a picture of the positive test with your phone for documentation.

If you are NOT having symptoms and take a home COVID-19 test and it is negative, most over-the-counter tests require you to repeat the test in 24-36 hours; if the second test is negative you are most likely negative. HOWEVER, if you continue to have symptoms you must isolate for

Active Duty members may be tested off-base. However, testing at DGMC is preferred over an off-base location.

If you test POSITIVE off-base, Public Health requests they contact them at 707-423-5470 (Monday through Friday from 8:00 a.m. and 4:00 p.m.) so they can ensure the correct isolation and quarantine procedures are followed.

Testing is authorized based on the clinical judgment of a provider, exposure, travel history and symptoms. Please call the Nurse Advice Line (NAL) at 1-800-874-2273, option 1 to be evaluated prior to seeking COVID testing off-base.

**We recommend you take a picture of the positive test with your phone for confirmatory documentation. With the lot number of the test (on the box)**

For more information, please visit: https://www.tricare.mil/HealthWellness/HealthyLiving/Coronavirus.

Due to the higher than normal volumes of testing, please allow 1-4 days for results to populate. If your results are negative you will NOT be notified by phone (access Patient Portal for results). If positive you will receive a call, though it may not be the same day so it is best to check the Patient Portal for your test results.

Providers who require expedited processing should contact the COVID-19 Testing Clinic team directly.

Test results can be found on the GENESIS Patient Portal at: https://myaccess.dmdc.osd.mil/identitymanagement/authenticate.do?execution=e1s1.

If you are not able to access the MHSG Portal for some reason please call the appointment line and place a telephone consult to your PCM/team.

Documentation of test results can be found on the GENESIS Patient Portal at https://patientportal.mhsgenesis.health.mil/.

Documentation of test results can also be requested through Medical Records by calling 707-423-5353 Monday through Friday 8:00 a.m. to 4:00 p.m. and they will assist you.

Your provider cannot give your workplace/employer your COVID results without your authorization.

Please follow CDC guidance to determine if you should get tested for COVID-19.

Please refer to CDC guidance on isolation requirements.

Please refer to CDC guidance on post-exposure requirements.

Please refer to CDC guidance on quarantine requirements.

Please refer to CDC guidance on COVID symptoms during quarantine.

Please refer to CDC guidance on post-COVID exposure.

Yes. Under the Military Command Exception, a MTF may disclose protected health information of an Active Duty Service Member (ADSM) for authorized activities to appropriate military command (Squadron Commander, First Sergeant or designee). These authorized activities include, but are not limited to, determining the ADSM's fitness for duty or carrying out any other activities essential for the military mission.

The immediate supervisor should contact the squadron commander or First Shirt to obtain this information.

We currently do not conduct routine screening for non-official travel. Please contact your county’s health department for screenings.

You must wear a mask when visiting the David Grant Medical Center. For more info, see: https://www.cdc.gov/coronavirus/2019-ncov/prevent-getting-sick/about-face-coverings.html.

I NEED TO KNOW MORE ABOUT:	RESOURCES:
DGMC Services	DGMC Central Appointment Desk: Mon –Fri 0630-1600 707-423-3000   General Information: https://travis.tricare.mil
Travis Air Force Base facilities, services, and operating hours	Travis Air Force Base Official: www.travis.af.mil/coronavirus www.facebook.com/travisairforcebase 60th Force Support Squadron: www.facebook.com/60fss David Grant USAF Medical Center www.facebook.com/dgmcofficial
General Medical Support	Nurse Advice Line (NAL): After hours & weekends call 1-800-TRICARE, Option 1 www.mhsnurseadviceline.com   Additional resources: General TRICARE information National Suicide Prevention Lifeline: 1-800-273-TALK(8255) option 1 Veterans Crisis Line: 1-866-966-1020 TRICARE Urgent Care TRICARE Emergency Care Patient Portal – MHS Genesis
Country, State or Air Force COVID-19 guidelines	State of California COVID-19 Updates https://covid19.ca.gov/ Solano County COVID-19 Updates http://www.solanocounty.com/depts/ph/ncov.asp Air Force COVID-19 Updates: https://www.af.mil/News/Coronavirus-Disease-2019/ Air Force Personnel Center: https://www.afpc.af.mil/Home/COVID-19/

Currently all tests performed for COVID-19 at DGMC are PCR tests. You can also get PCR tests from the resources below.

Your primary care provider: Check with your healthcare provider on how to get tested if you have symptoms or have been in close contact with someone who is a known positive.

Most pharmacies such as CVS, Walgreens and etc. also have testing capabilities.

OptumServ/LHI site: Go to LHI.care/covidtesting to set up an account and schedule an appointment. You can select any location in CA. For assistance call: 888-634-1123.

Solano Town Center: Solano County has a free 15-minute COVID-19 rapid antigen testing center. Open Tuesday through Saturday from 10:00 a.m. to 7:00 p.m. Location: Solano Town Center, 1350 Travis Blvd, Fairfield, CA on the 2nd floor next to the movie theatre and across from Applebee's.

CVS Minute Clinic: CVS is offering antigen testing. Go to their website (CVS Minute Clinic), type in your zip code and the website will offer the closest minute clinic near you. Follow the onscreen instructions to set your appointment.

COVID-19 vaccines and boosters will now be provided in the Immunizations clinic located on the 2nd floor, next to the Family Health clinic. You must schedule an appointment!

To schedule, please visit: https://informatics-stage.health.mil/TravisCOVIDApp/. For more booster information, please visit: https://www.cdc.gov/coronavirus/2019-ncov/vaccines/booster-shot.html.

Call or visit your nearest Urgent Care facility if you have a non-life-threatening health issue. If you have a life-threatening health issue, call 911 immediately.

Call 911 immediately to get emergency care if you have a life-threatening health issue.

You can speak directly to a health professional using the Military Health System Nurse Advice Line to assist you with your health concern by calling 1-800-TRICARE (874-2273).

Yes. Call 911 in case of an emergency or visit 60th MDG emergency room if it is your nearest facility.

No. Consult with other Urgent Care centers as listed on our Urgent & Emergency Care page.