Pharmacy

Requesting Prescription Refills (three duty day turnaround)

Active refills must be requested via the automated refill line at (707) 943-8565 and entering the prescription number found on the medication vial. Please allow three duty days to complete the refill prescription. Refills may not be requested in person.

You can also use the MHS GENESIS Patient Portal to request refills for most prescriptions from your military pharmacy. This new feature applies to your existing medications that have remaining refills. With MHS GENESIS you can complete the following by clicking the “Rx Refills” tab at the top of the page once you’ve signed into the portal:   

• See all prescriptions you can refill
• Select the prescription you want to refill
• Select where you want to pick up your refill
• ​See when your prescriptions are ready for pickup  

IMPORTANT: Once you’ve selected the prescription(s) you want to refill, ensure you pick Travis AFB to have it sent to the Main Pharmacy (also called the Hospital Pharmacy). Pay careful attention to this!  

For further questions, visit the MHS GENESIS Prescription Refills page or see the FAQ below.   

NOTE: When signing up for a DS Logon account, you may be asked for personal and financial information to verify your identity as an added security measure to protect you and your health information. TRICARE secure online patient services, including the MHS GENESIS Patient Portal, require a DS logon account through the Defense Manpower Data Center. The DS Logon user ID and password ensures your personal and health information is secure while allowing you the convenience of online access to your health information and self-service tools.  

NOTE: We HIGHLY encourage patients to utilize the ScriptCenter kiosks for refill pickup. This allows them to avoid waiting in any lines. No controlled or refrigerated medications can be put in the ScriptCenter. 

1. Call (707) 943-8565 and request ScriptCenter as your destination.
2. ​Create username and password, or pick up using prescription number.

Picking Up Your Prescriptions

Prescriptions not picked up will be returned to stock after 3 business days. If you can’t pick up your prescription within this timeframe, please contact the pharmacy.

ScriptCenter

Refills called into the ScriptCenter can be picked up at the ScriptCenter across from Domino’s in the BX Mini Mall 24/7.

Certain items may not be available from the ScriptCenter, such as refrigerated medications, oversized items, and/or certain controlled substance prescriptions.

Main Pharmacy

All other prescription pick-ups will occur at the Main Pharmacy located on the second floor of DGMC next to Lab and Radiology. Patients with prescriptions ready for pick-up can wait in line or can take a ticket from the lobby kiosk and wait to be called up.

Drug Take Back Program

Proper disposal of prescription drugs reduces the risk of unintentional poisoning, drug abuse, and environmental harm.

If you want to dispose of unwanted or unneeded drugs:

• Drop them in the secure bin located in the Main Pharmacy lobby

Several exclusions apply. This includes:

• syringes
• needles
• liquids greater than 4 ounces

Frequently Asked Questions

How do I know if my prescription is covered?

All military pharmacies follow the TRICARE Formulary – a list of TRICARE-covered  prescription drugs and supplies. The TRICARE Formulary lists:

• Which drugs are covered.
• Drug information and frequently asked questions.
• Cost details ($0 at a military pharmacy and out-of-pocket costs elsewhere).
• Medical necessity/prior-authorization requirements and link to forms.
  • If a prior-authorization and/or medical necessity is required, your provider must submit the request to TRICARE before your prescription can be filled.

Can my network provider send controlled substances prescriptions electronically?

Yes! By regulations, all prescribers should send controlled substance prescriptions electronically.

Can I refill a prescription if the last fill was not at a military pharmacy? 

Yes! Call our main pharmacy line and ask them to transfer the prescription FROM your current pharmacy. It’s helpful to have the prescription bottle available to give the us the pharmacy name, phone number, prescription number, and medication name and dates.

Can I pick up medications for another person?

Yes! Please bring a valid uniformed services ID (or photocopy, digital pictures) for all patients getting prescriptions. Please note: Children 10 years of age or older must have their own ID card.

What is the difference between a new, refill, and renewal prescription?

A new prescription is one a provider writes for a specific quantity and subsequent refills. It may require extra verification or prior authorization.

A refill is an additional supply of your medication that your doctor authorized as part of your original prescription. This pre-approval allows the pharmacy to dispense more of your medication without requiring a new prescription from your doctor. For example, take one tablet daily, quantity 90 with 4 refills. This means the patient can call the pharmacy every 90 days to have medication for a year without seeing their doctor for a new prescription every 90 days.

A renewal is for a medication you’ve already been prescribed but it has expired or run out of authorized refills.

What if I need a non-formulary or non-stocked medication?

If you’re prescribed a non-formulary medication, there are extra steps for your provider to complete. Non-formulary drugs are non-stocked medications at MTF pharmacies. For these drugs, expect a longer turnaround time for preparation and ordering, or you may have to use an alternative pharmacy option, such as a TRICARE retail network pharmacy or the TRICARE Pharmacy Home Delivery.

What do I do if my medication is out of stock?

• Ask your provider if they can approve you to switch to an alternative medication.
• You can fill your prescription at a TRICARE network pharmacy or TRICARE Home Delivery. TRICARE copayments apply.
• Be sure to ask for the expected resupply date so you know whether to wait or seek another option

I’m deploying. How can I fill my prescriptions?

Before deploying, MTF pharmacies can provide your initial deployment prescription in a quantity to support your deployment within legal requirements. You can fill prescriptions and get refills through the Deployment Prescription Program once in theatre if the location is not restricted by